Conflict Management and Dispute Resolution

About this programme:

Knowing how to apply the law effectively to discipline, grievance and dismissal procedures is an essential skill for Human Resource practitioners. However, good managers are not just familiar with the law, they manage to create an enabling environment.

This programme not only examines the regulatory framework, but highlights the long-term benefits of constructive engagement across all spheres of work. It is designed in a practical way to ensure that the necessary techniques and processes to deal effectively with conflict, are embedded and supported through experiential learning.

How you will benefit. You will learn to:

  • Recognise the rights of the employee and employer
  • Understand employment codes of conduct and policy implications
  • Create an employee-friendly environment
  • Adopt a proactive approach to managing conflict and resolving disputes
  • Carefully and systematically investigate alleged misconduct
  • Act in a decisive manner in handling grievances
  • Understand disciplinary procedures
  • Compare and differentiate between procedural fairness and substantive fairness
  • Prepare professionally for hearings, appeals and settlements
  • Manage publicity and organisational impact

Key focus areas:

  • Fair labour practice – the recognition of rights
  • Codes of conduct and policies and procedures
  • Employee-friendly environments – everyone benefits
  • Investigating alleged misconduct
  • Avoiding constructive dismissal(s) claims – effective grievance handling
  • Procedural fairness vs substantive fairness
  • Hearings, appeals and settlements
  • Publicity and organisational impact
  • Negotiation skills
  • Crucial conversations and critical dialogue

Who should attend:

  • HR practitioners
  • Managers, team leaders and emerging managers
  • Executives responsible for managing others

Entrance requirements:

Matric or relevant experience


Three days

* This programme is only available for a full cohort of a minimum of 20 delegates

Date(s) Programme Fee
Available on Request The programme fee will be determined based on the requirements
Course by:

UKZN Extended Learning