Strategies for optimal business performance in the age of information

10th September 2020

UKZN Extended Learning

– by Nkosingiphile Ntshangase

On the 1st and 8th of September, UKZN Extended Learning hosted two Technology and Leadership related webinars facilitated by Mr. Marlon Moodley, Managing Director at B2HA ICT Advisory (Pty) Ltd. The scope of his work encompasses working at board level on governance, providing guidance on strategies, and implementation of technological solutions. The webinars unlocked thought-provoking areas of discussion surrounding the effects of technology on organisational structures and strategies as a result of the pandemic and how to address these problems.  

Technology Projects are targeted initiatives with certain restrictions in terms of competency and resources.  From an organisation’s perspective, effective projects are often the ones that suggest measures and potential solutions to problems faced by the organisation. The promise of technology projects allows the prospects of operational efficiencies, quality information and decision making, and improved availability to the market. Mr. Moodley mentioned a quote in his presentation, “If you want to win a horse race, first invest in a good horse”, reinforcing the idea of the effective approach on the likelihood of success of a project. By rushing the process and putting less consideration in the material makeup of a project, you will reap what you sow. The most common downfalls of projects are a result of people-oriented issues which is why it is important to be an active participant in your organisation. The lack of attentiveness exhibited when recognising key players in an environment reflects on the commitment from the top and allows for a breeding ground of low morale and lack of ownership of the work.

The type of leadership in an organisation is essential in navigating through this volatile and uncertain world, being prepared for the unexpected is now a necessity more than ever. Leadership quality and the ability to assess risks and plans are crucial in the survival and success of a business in the future as consistent vigilance is key. Technology has recently been perceived as a disruptor for many in the private and public sectors due to the rigid traditional way of doing business. For the entities that were able to act swiftly, it has brought on opportunities that were not on the radar before. Technology has played a pivotal role in the continued functioning of many organisations and businesses globally.  Many have opened themselves up to avenues such as e-commerce and virtual consultations as we see the spike in 2020, and these methods are likely to grow and evolve further after lockdown with the aid of elements such as artificial intelligence and software.

The pandemic is a harsh reminder that complacency serves no benefit for a business and the ability to adapt is imperative in uncertain and volatile markets. Staying ahead of the curve and having crucial conversations in advance as the market grows helps with addressing the problems experienced by the target audience. Also, a “prevention” mindset helps with the effective implementation of projects by managing expectations and being realistic in planning. Doing the work thoroughly in the initial phases of any project makes the process a little less painful.

To watch Marlon’s full webinars, please click on the links below:

Technology Project Failure: How strategic projects affect organisational performance, click here.

Leadership in an Age of Upheaval – Change Before You Have To!, click here.

Please check our website for upcoming webinars and RSVP for these webinars here.