Business Communication is the centre of it all!

24th March 2020

UKZN Extended Learning

– by Nkosingiphile Ntshangase

Is there something missing in your workplace culture but you cannot quite put your finger on it? Deadlines are not being met, there is a lack of effective communication in the workplace and clients are reluctant to partner with you. A simple solution to such issues can be found in executing effective business communication skills.

Employees from Road Accident Fund (RAF) recently attended a two-day programme consisting of appropriate communication tools as well as practice and comprehension of the modern techno-related communication challenges which all forms part of our business communication training. The ability to communicate effectively, with superiors, colleagues and staff is essential, no matter what industry you are in. The programme was facilitated by Mrs. Jayne Whittaker. Jayne covered communication theory and tools; communication in practice; and contemporary issues in business communication. All of which were expounded upon in various sub-sections.

Delegates listened attentively and participated throughout the programme. “This programme was informative and it extended our knowledge on professionalism thus strengthening our communication skills. The facilitator was friendly and effectively conducted the learning process in duration of the two days.”, said Ms. Nikelwa Mragane, a delegate from RAF.

The programme proved to be a success as there was a general consensus amongst the delegates on the effectiveness of Jayne’s teachings and how they are looking forward to implementing their strengthened business communication skills.

“The delegates had a very good understanding of what is required with this skill and there was some meaningful dialogue taking place amongst the participates. The delegates came in with open minds and were receptive to the learning process as jam packed as it was.”

– said Jayne while sharing her experience with us after the programme.

Equipping your employees in the age of information with the necessary skills is imperative for the effective conveying of and receiving of messages face-to-face or via email and other forms of documentation. In the wise words of Mr. John Powell, “Communication works for those who work at it.”

If you would like to enrol and enhance your business communication skills, please click here or if you would like us to customise a programme similar to this in order to meet your organisational needs, please contact:

Sindiswa Ndlovu

T: +27 31 260 3796